Privacy Policy

1. Introduction

This Privacy Policy explains how Xylyn SamCommunity Private Limited (“SamCommunity Academy,” “we,” “us”) collects, uses, and protects your personal information when you use our website, Learning Management System (LMS), and related services.

2. Information We Collect

We capture specific data types to process your registrations and optimize your sandbox lab experience:

• Contact Details: Name, email Address, phone number, and city you voluntarily provide upon registration.
• Payment Information: Handled securely via our partner gateway (Razorpay). We do not store raw credit card credentials or payment methods on our servers.
• Usage Telemetry: Course progress, logins, video completion logs, and device/browser details captured via cookies.
• Communication Data: Transcripts and history of WhatsApp messages, support tickets, and email interactions.

3. How We Use Your Information

Your personal details are processed responsibly for the following reasons:

• To activate user accounts, process enrollment requests, and provision sandbox labs access.
• To communicate relevant platform notices, batch schedules, exam dates, and support tickets.
• To send promotional updates and newsletters (with an option to opt-out at any time).
• To refine our training curriculum, site performance, and systems telemetry based on learning patterns.

4. Third-Party Sharing

We do not sell, rent, or trade your personal data. We share information only with trusted service operators to facilitate your classes:

• Razorpay: To securely process digital transaction entries.
• MSG91 & AiSensy: For sending critical transaction updates, course details, and automated WhatsApp/SMS messaging.
• CRM Tools: Internal support and client relationship platforms to coordinate resolving mentor queries.

5. Data Security

We leverage premier organizational techniques to safeguard stored datastores. Databases are encrypted at rest using AES-256, and data transmitted in transit is protected using TLS 1.3 protocol. Access parameters are audited regularly.

6. Cookie Policies

We store transient identifiers (cookies) on your system to authenticate dashboard sessions. You may restrict cookies in browser preference modules, though blocking them will cause structural degradation on login systems.

7. Your Rights

Under relevant data defense regulations, you retain direct authority to request access to, correction of, or permanent deletion of the telemetry files we store. To make such a request, contact us directly at privacy@samcommunity.com.

8. Data Retention

We preserve personal documentation only as long as necessary to maintain active cohort memberships, deliver certifications, or satisfy legal records requirements in compliance with local regulations.

9. Children’s Privacy

Our educational material is geared toward professional career builders. Students under 18 years of age registering via school or university partnerships require explicit parent/representative or institutional consent.

10. Grievance Officer

For compliance inquiries or data handling concerns under India's Information Technology (IT) Act, please contact our designated Grievance Officer:

11. Policy Updates

We may periodically update this policy. Any changes will be published here with an updated Effective Date timestamp. We recommend auditing this page regularly.