Refund & Cancellation Policy

1. Overview

At SamCommunity Academy, training quality is our primary focus. We want you to be fully satisfied with your technical training. This policy documents the cancellation options and refund procedures across our catalog offerings.

2. Self-Paced Courses

• Refund Window: You may request a full refund within 7 days of the initial purchase date, provided that you have accessed less than 15% of the course modules.
• No Refund Policy: No refund requests are accepted after 7 days from purchase or if more than 15% of the course materials have been accessed or downloaded.

3. Live Batch Courses

• Cancellation Before Batch Start: You stand eligible for a full refund or free rescheduling to a later cohort if requested at least 48 hours prior to the inaugural live session.
• Cancellation After Batch Start: All live course registrations become non-refundable once the first session has commenced.
• Missed Sessions: Missing individual scheduled live lectures does not qualify as a refund trigger. You can coordinate with support to reschedule and join the next available cohort for those specific skipped modules.

4. 1:1 Mentor-Led Programs

Structured masterclasses and premium training pathways (such as our Advanced VAPT Enterprise training):

• Prior to Program Kickoff: Refund requests are accepted up to 72 hours prior to the first scheduled call.
• Post-Kickoff: Once kickoff concludes or learning resources have been provisioned, fees are completely non-refundable due to the locked allocation of dedicated mentor time.

5. Corporate, Government, and University Partners

Training operations for Corporate, Government, and University groups are exclusively governed by the specific terms laid out in their signed commercial agreements or proposals, rather than this general retail policy.

6. The Refund Request Process

To request cancellation or refunds, follow the process below: